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Privacy Policy

We have developed this policy so that you may feel confident about the privacy and security of your personal information.

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data. This is not always the case outside that area. We do sometimes transfer data outside the EEA and before doing so take steps to ensure that there is adequate protection, as required by relevant Data Protection legislation.

If you register for our services, any details you provide may be stored for use on future visits, as we do not want you to give us any information more than once. The details you give us may be combined with information about your use of the Isophase Audio website and other information from our records in order to provide you with online services you request.

We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation outside the Group for marketing purposes without your explicit permission.

However, we may use email in response to enquiries you make about our services or service issues. We take all reasonable care to prevent any unauthorised access to your personal data.

We sometimes use other companies to provide some of our services or to provide services to us. To enable them to do this, we may need to let them process your personal information. Our staff and those working for our agents or contractors have a responsibility to keep your information confidential and are only allowed to use it to offer products and services on our behalf.

What information do we collect? 
By using the site (and, where appropriate, submitting your information to us) you consent to our collection and use of information about you as set out below. 


We may collect and process the following data about you with the information you provide to us when you submit information through the site (for example via an enquiry or contact form, or when you report a problem with our site), or by contacting us by phone, email or otherwise. We may collect and process the information we collect about you when you use our site, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser settings and information about your visit to our site (for example the pages on our site you visit, how you access and interact with them and information collected through cookies). We may collect and process the information we receive about you from third party sources, either at your direction or through our business partners, subcontractors, advertising partners or other third parties that we work with, which we may combine with other information we hold on you (as set out above).

How will we use this information?
We may use the information you supply to us and/or we collect about you:

- To provide our site to you, provide you with information which you have requested, inform you about our relevant products and services which may be of interest to you (unless you ask us not to), and to notify you about changes to our services;

- To monitor, support, improve and develop our service and to know which parts are of the most interest to you;

- To administer our site and associated technical purposes (for example, trouble shooting, data analysis and ensuring that content from the site is presented in an effective manner) and to help keep our site safe and secure; and

- To contact you for your views on our services and events and to notify you occasionally about important changes or developments to the site or our services.

We may keep records of the information we collect about you for the purposes described above and/or to comply with our legal obligations. We will not keep these records for longer than is reasonably necessary.

If we make any substantial change in the way in which we use your personal information (for example, as a result of a change in our business practices, processes, technology or the law) we will notify you by email and/or by updating this policy as appropriate.

If you want to know exactly what personal information Isophase Audio holds on you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to Isophase Audio and request this information.

Our general email enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).

Cookies – Isophase Audio may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique "cookie" on your browser.

A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps Isophase Audio understand and track your use of the site and where it can improve the information and services provided. Isophase Audio uses cookies solely to gather information on IP addresses, to analyse trends, administer the site, track user's movements on the site and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages. For information about blocking the use of cookies, please refer to the instructions/help screen on your Internet browser. Please note that you may not be able to use or access certain parts of the site or online services if you block the use of cookies.

Changes - As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. Where we require your consent to such change we will notify you of the change. However, unless you inform us otherwise, we will deem your continued use of products and services to which the change relates to constitute your consent to the relevant change.

Please help us - We wish our service to meet your expectations on all occasions. To do so we need the information we hold about you to be accurate and up to date. Please help us by informing us promptly of any changes to your personal circumstances.